Hardtopis Refund and Return Policy
At Hardtopis, we take pride in providing high-quality, space-saving household products designed to make your small living space both functional and stylish. We understand that sometimes a purchase may not meet your expectations, and we are committed to making the return and refund process as seamless as possible. Please review our policy below to understand the guidelines and steps for returns and refunds.
1. Eligibility for Returns
We want you to be completely satisfied with your purchase. If you are not, you may return eligible products within 30 days of delivery for a full refund. To be eligible for a return:
- The product must be in unused condition, with original packaging intact, and include all accessories and components.
- A valid receipt or proof of purchase must accompany the return.
- Certain products, such as customized, clearance, or final-sale items, are non-returnable and will be indicated as such at the time of purchase.
2. Return Process
To begin the return process, please contact our customer service team at [email protected] with your order number, product details, and reason for the return. Once approved, we will provide you with return shipping instructions. The product must be shipped back within 14 days of receiving return authorization. Please note:
- Customers are responsible for return shipping costs, except in cases where the product was damaged, defective, or incorrect upon arrival.
- We recommend using a trackable shipping service to ensure we receive your return, as we cannot be responsible for items lost in transit.
3. Refunds
Once we receive your returned item, it will undergo an inspection to ensure it meets the eligibility criteria. Upon approval, we will process your refund. The refund will be credited to your original method of payment within 7-10 business days. Please note:
- Original shipping costs are non-refundable unless the return is due to an error on our part (damaged, defective, or incorrect item).
- If the item is found to be ineligible for return due to signs of use, damage, or missing parts, we will notify you and return the item to you at your expense.
4. Damaged or Defective Products
At Hardtopis, we strive to ensure all products are delivered in perfect condition. However, if your order arrives damaged or defective, please contact us immediately at [email protected] within 48 hours of receiving the item. Provide photos of the damage or defect along with your order details. Once verified, we will offer a replacement, store credit, or a full refund, including any shipping fees incurred. We will cover the cost of return shipping for damaged or defective items.
5. Incorrect Orders
If you receive an item that does not match your original order, please notify us within 48 hours at [email protected]. We will arrange for the incorrect product to be returned and send out the correct item promptly, at no additional cost to you.
6. Exchanges
At this time, Hardtopis does not offer direct exchanges. If you wish to exchange an item, we recommend returning the original product for a refund and placing a new order for the desired product. This ensures you receive the correct item quickly and efficiently.
7. Non-Returnable Items
Some items are not eligible for return, including:
- Final-sale or clearance items
- Customized or personalized products
- Items that have been used, altered, or damaged after receipt If you have any doubts about the eligibility of an item for return, please contact our support team for clarification before making your purchase.
8. Customer Support
For any questions or concerns regarding returns, refunds, or product eligibility, our customer service team is here to help.
You can reach us via email at [email protected] or phone 775-306-3557 and we will respond within 24-48 hours on business days.
At Hardtopis, your satisfaction is our top priority, and we are dedicated to making your shopping experience as smooth and enjoyable as possible. Thank you for choosing us for your small-space home improvement needs!